Banking Help

Banking Help

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Ally

 Ally is offering the following financial support initiatives:

  • Will defer payment for existing auto customers for up to 120 days without incurring late fees or finance charges 
  • Will give new auto customers the option to delay first payment for 90 days
  • Will defer payment for existing mortgage customers for up to 120 days without incurring late fees or finance charges
  • Will waive overdraft, expedited checks and debit card fees for existing bank customers for the next 120 days
  • Will waive fees on excessive transactions on savings accounts for existing bank customers for the next 120 days 

To activate these and other forms of relief, customers should contact the following:

  • Ally auto customer care at 1-888-925-2559
  • Ally home loans customer care at 1-866-401-4742
  • Ally bank customer care at 1-877-247-2559

 

Bank of America

Effective today, Bank of America announced it would do the following for customers with no negative credit bureau reporting for up-to-date clients:

  • Will refund overdraft fees, non-sufficient funds fees and monthly maintenance fees upon request for banking and small business customers
  • Will defer payments and issue refunds on late fees upon request for banking and small business customers
  • Will defer payments and issue refunds on late fees for small business loans upon request
  • Will defer payments, with payments added to the end of the loan, for auto loans upon request
  • Will defer payments, with payments added to the end of the loan, for mortgages and home equity lines of credit owned by Bank of America upon request
  • Will suspend foreclosure sales, evictions and repossessions

For more information, customers should contact the following:

  • Bank of America auto customer care: 1-844-892-6002 
  • Bank of America checking and savings customer care: 1-800-432-1000
  • Bank of America credit card customer care: 1800-732-9194
  • Bank of America mortgage customer care: 1-800-669-6607

 

 

BBVA

Effective through April 17, 2020, BBVA is initiating the following: 

  • Will offer loan, line of credit and credit card payment deferrals or extensions
  • Will waive and refund ATM fees charged by other banks/ATM networks to use their ATMs 
  • Will offer penalty-free CD withdrawals for CDs opened prior to March 1, 2020 upon request

For more information, customers should contact the following:

  • BBVA customer care: 1-844-222-3862

BMO Harris Bank

Effective Wednesday, March 31, BMO Harris is offering the following financial support initiatives for customers who qualify:

  • Will waive fees for checking and savings accounts for up to two months
  • Will remove penalties associated with early CD withdrawals
  • Will suspend payments on credit cards and personal loans for up to three months
  • Will suspend payments on mortgages and home equity lines of credit for up to three months
  • Will suspend payments on auto loans for up to three months
  • Will pause foreclosure and repossession actions for consumers with COVID-19 related circumstances

For more information, customers should contact the following:

  • BMO Harris customer care: 1-800-888-8586
  • BMO Harris also has an online relief formto request assistance

Capital One

 the bank said it would offer the following: 

  • Will offer financial relief options upon request, including limiting fees, providing minimum payment assistance and offering deferred loan payments

For more information, customers should contact the following:

  • Capital One credit cards customer care: 1-800-CAPITAL (1-800-227-4825)
  • Capital One bank customer care: 1-800-655-BANK (2265)
  • Capital One 360 customer care: 1-888-464-0727
  • Capital One personal loans customer care: 1-800-926-1000
  • Capital One auto customer care: 1-800-946-0332

JPMorgan Chase

The bank has said it will offer additional assistance to those affected by coronavirus. Chase did not immediately respond to CNBC’s request for specific programs it would be offering. 

For more information, customers should contact the following:

  • Chase personal credit cards customer care: 1-800-432-3117
  • Chase banking customer care:  1-800-935-9935
  • Chase auto customer care: 1-800-336-6675
  • Chase mortgage assistance: 1-800-848-9380
  • Citi credit card customer care: 1-800-950-5114
  • Cenlar FSB mortgage assistance: 1-800-2CENLAR (1-800-223-6527)
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Fifth Third Bank

Ohio-based Fifth Third Bank is offering the following programs and initiatives: 

  • Vehicle payment deferral program: offering payment deferral for up to 90 days and no late fees during the deferral period
  • Credit card deferral program: offering payment deferral for up to three payments and no late fees during the deferral period
  • Payment forbearance with no late fees for 90 days on mortgages and home equity lines of credit
  • Small business payment deferral program: offering a payment deferral program for up to 90 days, no late fees and a range of loan modification options
  • Will waive all fees on Fifth Third Fast Capital loans for six months
  • Will waive fees for up to 90 days for a range of consumer and small business deposit products and services
  • Will suspend any new repossession actions on vehicles for the next 60 days
  • Will suspend all foreclosure activity on homes for the next 60 days

For more information, customers should contact the following:

  • Fifth Third hardship line: 1-866-601-6391

Goldman Sachs

In an email to cardmembers on March 15, Goldman said it will offer the following: 

  • Will waive payment for March without interest for Apple credit card users who enroll in Apple’s customer assistance program
  • Will allow delayed payments without feesfor Marcus customers for a month

For more information, customers should contact the following:

  • Marcus savings customer care: 1-855-730-SAVE (1-855-730-7283)
  • Marcus lending customer care: 1-844-MARCUS1 (1-844-627-2871)

Huntington Bank

Effective Tuesday, March 17, Huntington Bank will offer the following programs:

  • Consumer payment deferral program: will offer a payment deferral for up to 90 days with no credit bureau impact
  • Small business payment deferral program: will offer a payment deferral for up to 90 days with no credit bureau impact
  • Working to offer economic injury disaster loans for small businesses 
  • Will waive late fees on consumer loan payments through at least the end of March 2020
  • Will waive late fees on business loan payments through at least the end of March 2020
  • Will suspend any new repossession actions associated with vehicles, RVs or marine craft financed by Huntington through at least the end of March 2020
  • Will enact reduced requirements for customers who want to redeem their already repossessed vehicle to one payment plus repossession fee
  • Will suspend any new foreclosure actions, specific to residential properties, unless required by federal or government agencies through at least the end of March 2020

For more information, customers should contact the following:

  • Huntington homeowner payment help: 1-800-323-9865
  • Huntington auto loan payment assistance: 1-800-445-8460
  • Huntington credit card payment assistance: 1-800-372-7725

KeyBank

Effective Thursday, March 25, KeyBank will offer the following: 

  • Will allow existing customers to defer payments for 90 days on mortgages and home equity lines of credit upon request 
  • Will allow existing customers to defer payments for 90 days on student loans upon request 
  • Will allow existing customers to defer payments for 90 days on auto loans upon request 
  • Will allow existing customers to defer payments for 90 days on credit cards and lines of credit upon request 
  • Will allow small business loan customers to defer loan payments for 90 days upon request 
  • Will waive late or overdraft fees
  • Will waive penalties for early CD withdrawals
  • Will suspend repossessions of vehicles unless required by a federal or government agency
  • Will suspend residential property foreclosures unless required by a federal or government agency

KeyBank is also offering the following: 

  • Temporary assistance loan: a shorter-term unsecured personal loan up to $5,000 with a low interest rate and the potential for same-day approval

For more information, customers should contact the following:

  • KeyBank customer care: 1-800-KEY2YOU (539-2968)
  • KeyBank small business customer care: 1-888-KEY4BIZ (539-4249)

PNC

 the bank said it would offer the following: 

  • Will waive or refund fees associated with deposit accounts or lending products, including credit cards and mortgages
  • Will offer assistance programs for customers with consumer or business loans, credit cards or mortgages
  • Will offer emergency hardship loans at a “low rate” for qualified consumer customers and employees

For more information, customers should contact the following:

  • PNC customer care: 1-888-762-2265

Santander Bank

Santander said it will offer the following:

  • Will temporarily suspend payments, as well as refund late payment and overdraft fees for bank customers
  • Will stop collections calls
  • Will suspend mortgage and home equity line of credit foreclosures
  • Will waive early withdrawal penalties on CDs and waive outgoing wire fees for consumers
  • Will increase ATM cash withdrawal amounts available
  • Will offer extensions and payment deferral accommodations for existing small businesses clients
  • Will offer credit card limit increases
  • Will expand payment deferrals, waive late charges and issue lease extensions for lessees unable to return their vehicles for existing auto loan customers 
  • Will defer first payment for 90 days for new customers financing their auto loans through Chrysler Capitaland offer a 0% APR for 84 months on select 2019 and 2020 models available

For more information, customers should contact the following:

  • Santander Bank customer care: 1- 844-728-0999
  • Santander business banking customer care: 1-877-768-2265

TD Bank

the bank said it would offer the following: 

  • Will offer financial relief options upon request, including fee refunds, early penalty-free access to CDs and payment extensions

For more information, customers should contact the following:

  • TD Bank customer care: 1-888-751-9000

TIAA Bank

 the bank said it would offer the following: 

  • Will waive fees for wire transfers, ATM transactions, insufficient funds and late credit card payments through April 2020
  • Will increase limits on debit and cash withdrawals
  • Will allow credit card customers to skip a monthly payment without penalty
  • Will offer a temporary payment forbearance program that will not affect customers’ credit and will waive late fees
  • Will pause home foreclosures through May 17
  • Will automatically extend rate locks on refinance loans from 60 to 90 days
  • Will waive fees on business deposit accounts and loan payments for business banking and small business clients

For more information, customers should contact the following:

  • TIAA Bank customer care: 1-888-882-3837
  • TIAA Bank credit card customer care: 1-800-738-2615
  • TIAA Bank  mortgage customer care: 1-888-882-3837

Truist (formerly SunTrust and BB&T banks)

Truist instituted a number of relief measures: 

  • Offers payment relief assistance for clients on consumer loans, personal credit cards, business credit cards and business loans
  • Will temporarily waive ATM surcharge fees
  • Will offer 5% cash back for qualifying purchases at grocery stores and pharmacies through April 15, 2020

For more information, customers should contact the following:

  • Heritage BB&T clients, please contact 800-226-5228.
  • Heritage SunTrust clients, please contact 877-820-2103

U.S. Bank

the bank said it would offer the following: 

  • Will retroactively waive credit card fees 
  • Will work to enhance skip-a-pay and payment deferral programs 
  • Will continue to offer regularly available services, including rush replacement of a credit or debit card, increased credit limits and fee waivers for those experiencing hardship

Effective Friday, March 13, U.S. Bank reduced the cost of the following loans: 

  • Simple Loanfees reduced to $6 per $100 borrowed (down from $12 with autopay)
  • Personal Loanreduced APR of 2.99% for amounts between $1,000 and $4,999 for up to 48 months 

For more information, customers should contact the following:

  • S. Bank dedicated customer care: 1-888-287-7817 

Wells Fargo

 the bank said it would offer the following: 

  • Will offer fee waivers, payment deferrals and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact Wells Fargo directly
  • Will suspend residential property foreclosure sales, evictions and involuntary auto repossessions

For more information, customers should contact the following:

Wells Fargo customer care: 1-800-219-9739